9/23/2023 0 Comments Time out chairIn the unlikely event that the wrong item has been sent to you or your item has arrived faulty or damaged, please call us on 01799 520056 or email so that we can arrange a free return/collection for you. We cannot be held responsible for items that are damaged due to the result of normal wear and tear. Once we have received pictures of the damage/fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund. We will then inspect the item and if our inspection confirms the damage/fault, we will refund your return cost and issue a replacement (if in-stock) or a refund as appropriate. If you cannot send us pictures of the damage/fault, you will need to return the item to us, at your own expense. You will need to send us a picture of the damaged/faulty item prior to any refund or replacement being issued. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 3 working days of receiving the parcel, or within 30 days should the fault develop after receipt. What happens if I receive a faulty or damaged item? In the rare event that we can no longer source the item on pre-order, we will contact you as soon as we know. Your transaction will be charged at point of order. You will be able to pre-order this item (we recommend ordering as soon as possible to avoid disappointment). Your total order value will be charged on completing checkout, including products which are out of stock and on order.Ĭan I order an item that is out of stock? My chosen product is on pre-order, when will I be charged? If you are placing a high value order, please note that banks may occasionally put a hold on an authorisation as a security measure until they have received confirmation of the authenticity of the transaction from the card holder. Check the information you have entered and try again, or alternatively please try another method of payment. If your transaction is declined during the online ordering process, please follow the instructions on screen. My payment has been refused, what should I do? Please ring 01799 520056.Īs long as your other order has not been dispatched, we can arrange this – it is usually easiest to ring 01799 520056 to confirm, and the shop can process your second order at the same time. Phone – You can place your order over the phone by calling our shop on 01799 520056 lines are open 9 to 5 Monday to Saturday.Ĭan I change my delivery address once I’ve placed an order? If you are a new customer, you will have the option to create an account or to checkout as a guest. We would recommend to create an account as this will allow you to keep an eye on the status of your order and view your order history. Online – You can place your order online 24 hours a day, 7 days a week. If you have an account with us, log in to into your account and start shopping. You may need to copy your tracking number and paste it, once you have clicked on the tracking portal. Your email will include a tracking link and your tracking number. Once your order has been despatched, you will receive an email from us confirming shipment. You can follow the status of your order within your account online. This listing online is really only to give an idea of the style, quailty and some of the options available. Many other options available in-store, such as different heights, stool heights and leathers, fabrics. Very simple home assembly is required - simply unwrapping and locating the chair frame into the base. The headrest is adjustable, and the base has a ‘return memory’ function whereby the chair will always revert to its original position. Manufactured to the highest standards in Europe using top-quality materials, with high-grade semi-aniline leather. Online we list the standard back and seat height. The Timeout features a swivel return and the headrest is adjustable for height and angle.Ī taller back and higher base are also options, available in-store. We have listed a few standard options available online, but many more combinations are available within the shop - please visit us to find out more. With over 300 combinations of wood, base, and fabric you’re sure to find a style that suits you. A stunning Eames-style chair, from Swedish manufacturers Conform, the Timeout swivel chair sets new standards in comfort and versatility.
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